Frequently Asked Questions
Having questions about professional organizing? Here are some answers for you!
Where are you located? What cities do you work in?
I am located in Hamburg, Germany.
In-Home Organizing is available within Hamburg and surrounding areas.
Travels outside of Hamburg are possible, but please note that they can be subject to additional travel fees. We will discuss this during your free consultation call, so there aren't any surprises. (click here to schedule.)
What are your business hours? How flexible are you?
My hours are by appointments only on weekdays with very limited weeknights/weekends available.
I work from Tuesday to Thursday from 9:30 to 17:00.
Individual times (evenings, weekends, etc.) are possible, hence the first discovery call.
I can book appointments up to 3 months in advance.
Do you also offer virtual coaching?
Yes! All my services can be done either in-person or virtually.
Should I schedule a phone consultation first?
Yes! That first conversation is crucial to see if we are a good match. We discuss your goals and wishes, whether you have a schedule and then define together, how it is best to work together.
You can book your free consultation call here.
How many sessions will I need?
That depends on several things:
the size of your space
how much you own
how quickly you make decisions
how much “homework” you want/can do on your own
We can discuss this more at your free consultation appointment (click here to schedule.)
Should I prepare anything for our first appointment?
No, and please don't clean up either.
What you can do is really block the time in your calendar. If you live with other humans, let everyone know that you won't be available at that time.
It would be good if you had a few things with you:
Your laptop (if we meet virtually)
Big rubbish bags
What to drink and what to eat
Should I buy anything before the appointment (storage boxes, etc.)?
No, please don't. Whether you end up needing anything will depend on the work we dare going to do together. Chances are, you already have everything you need.
Do I have to be there?
This depends on what services you have booked.
For the In-Home Organizing and the KonMari® Organizing, we work together to get your organizing project done, so yes you need to be there.
This applies specially for the KonMari® Organizing. YOU are the only person that can decide what aprks joy or not. I can't do that for you.
If you book the No-Sweat Organizing, we will have planned everything, so you are free as a bird!
Can you help me get rid of the things I have discarded?
Yes! There are several possibilities and I can help you find out what is best for you.
If you want to sell anything, I can also help you with that. However, you always have to think about whether it is really worth it.
The most important thing is that you actually get rid of those things as soon as possible.
Why is there no before/after photos on your website?
To take nice pictures for a website, you need time and at least some basic knowledge in photography. When I'm with my clients, I want to focus on them, which I can't do when I'm always thinking how to make the “most beautiful” picture.
I do have pictures for my personal archives, but they are not “good enough” to be used on my website.
However, I am working on this with a professional photographer, so stay tuned!
What happens to my data and my privacy?
All conversations between us and everything that happens during the coaching sessions are strictly confidential.
If photos are taken to document your progress, it will only be shared if you have given me permission to do so on your client agreement, but I will always keep your location, name and personal info confidential.
I respect your privacy religiously and would never share your information.
Which payment methods are possible?
You can pay by PayPal or bank transfer.
What is the cancellation policy?
My cancellation policy looks like this:
You can cancel your booking up to 48 hours before the appointment, without any amount being due. If you paid in advance, you get a full refund of your original payment method.
If you cancel your booking less than 48 hours before the start of the session, 50% of the amount is due. If you paid in advance, you get a 50% refund of your original payment method.
Once the session has started, no refund is possible.
BUT I also know how life is, so if something is wrong, we'll talk together, and then we'll see, specially if we do work on a retainer.
You want to declutter your home, but feel overwhelmed before even starting?
Download your copy of my decluttering checklist today!
It's a (printable) checklist of all the categories and sub-categories. It will keep you on track and help you deal with the emotional overwhelm you feel when you are decluttering.
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All information about data privacy can be found here.