FAQ...
How does Professional Organizing work?
What is the goal of your coaching and why might I need it?
I work with my clients to declutter, structure and organize their home, or specific space if they wish to.
Above all, my main focus is to help you sort out the baggage that has been sitting around you and in your head. When we are done, your environment become your source of energy, instead of being a source of exhaustion.
We go through everything, only to keep what you love and let go of anything that is a weight for you, either physical or emotionally.
So, yes, we focus on your belonging but at the end of the day, the process is going to change your mindset sustainably.
My coaching is mainly based on Marie Kondo's Method, the KonMari® Method.
How many sessions will I need?
That depends on several things:
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the size of your space
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how much you own
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how quickly you make decisions
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how much “homework” you want/can do on your own
In general, my clients work with me at least 6 sessions spread over 3 months.
Why is there no before/after photos on your website?
To take nice pictures for a website, you need time and at least some basic knowledge in photography. When I'm with my clients, I want to focus on them, which I can't do when I'm always thinking how to make the “most beautiful” picture.
I do have pictures for my personal archives, but they are not “good enough” to be used on my website
In addition, my motto is: I don't do pretty, I do oddly satisfying and THAT is a very personal thing: What is great for one person can be “meh” for another. I want to my clients what they wish for, I do not want to meet the expectations of some editor-in-chief.
Should I schedule a phone consultation first?
Yes! That first conversation is crucial to see if we are a good match. We discuss your goals and wishes, whether you have a schedule and then define together, how it is best to work together.
Do you also offer virtual coaching?
Yes! All my services can be done either in-person or virtually.
Should I prepare anything for our first appointment?
No, and please don't clean up either.
What you can do is take the time to think about what are the things you wish for in your life going forward, and how will it look like when you will achieve them?
If you don't live alone, let everyone know that you won't be available at that time.
It would be good if you had a few things with you:
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Your laptop (if we meet virtually)
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Big rubbish bags
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Post its
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Writing something, like a Sharpie
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What to drink and what to eat
Should I buy anything before the appointment (storage boxes, etc.)?
No, please don't. Whether you end up needing anything will depend on the work we dare going to do together. Chances are, you already have everything you need.
Do I have to be there?
Definitely! YOU are the only person who can make the decisions. The ability to take these decisions is like a muscle you need to train. I can't do that for you. And ultimately, it's about YOUR environment and life!
I don't have much time during the week. How flexible are you?
I don't have fixed working hours, only a few restrictions because of my other job as a mum.
Basically, I work from Tuesday to Thursday from 9:30 am to 5:00 pm.
Individual times (evenings, weekends, etc.) are possible, hence the first discovery call.
Can you help me get rid of the things I have discarded?
Yes! There are several possibilities and I can help you find out what is best for you.
If you want to sell anything, I can also help you with that. However, you always have to think about whether it is really worth it.
The most important thing is that you actually get rid of those things as soon as possible.
What happens to my data and my privacy?
All conversations between us and everything that happens during the coaching sessions are strictly confidential. If you provide me with data, they will be used by me exclusively for the coaching. I respect your privacy religiously and would never share your information. You can find more information in my privacy policy.
Payment & Cancellation
Which payment methods are possible?
You can pay by PayPal or bank transfer.
What is the cancellation policy?
My cancellation policy looks like this:
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You can cancel your booking up to 48 hours before the appointment, without any amount being due. If you paid in advance, you get a full refund of your original payment method.
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If you cancel your booking less than 48 hours before the start of the session, 50% of the amount is due. If you paid in advance, you get a 50% refund of your original payment method.
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Once the session has started, no refund is possible.
BUT I also know how life is, so if something is wrong, we'll talk together, and then we'll see, specially if we do work on a retainer.
I don't live in Hamburg directly. Are there travel expenses?
Up to 20 km from my office, which is in Eppendorf (20251), there are no travel expenses.
If you live further away, I generally charge €20 per 15 km.
You still have a question?
Do not hesitate to ask me any question by using this contact form.
You want to declutter your home, but feel overwhelmed before even starting?
Download your copy of my wonderful tidying checklist today!
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All information about data privacy can be found here.
This checklist will help you:
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Deal with the beforehand emotional overwhelm, so you can start your decluttering.
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Always know what's the next step.
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Stay on track with a printable checklist of all the categories and sub-categories.
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Get clarity on your decluttering goal with a bonus worksheet. This is the key to staying committed!